It’s easy just follow the steps below:

1. Go to https://www.creditsafe.com/fr/fr.html 
2. Click retrieve password (found just under the log in to the top right hand side of the screen)
3. Enter your username
4. Enter your email address
5. Click, 'Retrieve Password'
6. A temporary password will be emailed to you to access your account along with instructions on how to change it once logged in.