Whilst we’re committed to providing products and services of the highest standards, if you’re not satisfied with any aspect of those products or any aspects of our service we’d like to hear from you. Our complaints procedure is designed to give us the opportunity to quickly resolve problems to your satisfaction and to improve our business to avoid future complaints.
Submit a ticket
Use the ticket form below to leave a complaint providing details of the
issues you are experiencing.
If you prefer to raise your complaint by telephone, please call our Customer Services department on 03 20 25 85 50
You can send details to::
122 rue de Tourcoing
So that we can get to the bottom of your complaint we need as much information as possible. To help us do this, please try to include the following information when you contact us:
- Your name
- Company registration number (if applicable)
- Your customer identification number (if applicable)
- A clear description of your complaint
- What you’d like us to do to put things right.
What we will do next…
We aim to resolve your complaint immediately or by the end of the following business day. If we can’t do that, within three working days we will write to you to formally acknowledge your complaint. We will tell you what we’ve done to resolve the problem, or let you know when you can expect a full response.
If you remain unhappy…
If you are dissatisfied with our explanation or resolution, please contact the person who is handling your complaint to explain why and ask them for a further review.
If we still cannot reach agreement
Creditsafe Business Solutions Ltd is fully regulated by the Financial Conduct Authority, and any complaint which cannot be resolved may be referred to the Financial Ombudsman Service. If we can’t reach an agreement with you, our Customer Relations team will send you a letter confirming that it is our final response letter. This letter will clearly set out our position in relation to your complaint. The details of your complaint will always have been considered by our Head of Client Services.