Should Creditsafe Connect ever return the following messaging then it indicates one of two things; either your Creditsafe Account Manager hasn't granted your Creditsafe Connect User access to said Country or you've depleted all of your allotted online reports for said Country:


"details": "No access to {countryCode} reports", "correlationId": "28e4fcf0-f646-11e9-869d-02dca8e100f4", "message": "Forbidden request" }

Either way, you'll need to contact your Creditsafe Account Manager directly so that they can rectify this situation on your behalf.

Should you continue to experience issues then please submit a ticket.