Whilst we aim to provide 100% customer satisfaction at Creditsafe, we understand that we may not always get this right first time.

If you feel that we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you. We try to make it as simple as possible for you to share your concerns with us, and we want you to be happy with how we handle them as we see complaints as an important way of learning and improving what we do.

Tell us...

Whilst we’re committed to providing products and services of the highest standards, if you’re not satisfied with any aspect of those products or any aspects of our service we’d like to hear from you. Our complaints procedure is designed to give us the opportunity to quickly resolve problems to your satisfaction and to improve our business to avoid future complaints.

So that we can get to the bottom of your complaint we need as much information as possible. To help us do this, please try to include the following information when you contact us:

• Your name
• Company registration number (if applicable)
• Your customer identification number (if applicable)
• A clear description of your complaint
• What you’d like us to do to put things right.

What we will do next…

We aim to resolve your complaint immediately or by the end of the following business day. If we can’t do that, within three working days we will write to you to formally acknowledge your complaint. We will tell you what we’ve done to resolve the problem, or let you know when you can expect a full response.

If you remain unhappy…

If you are dissatisfied with our explanation or resolution, please contact the person who is handling your complaint to explain why and ask them for a further review.