Creditsafe France
How can we help you today?
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FR Credit & Risk (old platform)
From consulting a French or international credit report, to setting up risk monitoring or debt collection, our guides are there to help you.
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FR Sales & Marketing Data (old platform)
Do you have a question about our Marketing solutions? From access to data cleansing, the answer is here.
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FR My Account (old platform)
You can't log in? Forgot your password? You can find all the answers about your account here.
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FR Billing (old platform)
Do you have questions about paying an invoice? Here you will find all the information you need on invoicing, pricing and subscription management.
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FR FAQ's (old platform)
Quickly find answers to the most frequently asked questions about your subscription or our products.
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FR API & Integration (old platform)
Need technical help with data integration or our applications? We may have the answer here, or get help from our Support Department.
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FR Credit & Risk (new platform)
From running a French or International credit report to setting up risk monitoring or arranging a debt collection, our helpful guides are here to help you.
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FR Compliance (new platform)
If you have a question relating to your anti-money laundering checks or compliance solutions, you will find product guides and FAQs here.
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FR Sales & Marketing Data (new platform)
Have a question about our Sales and Marketing Data? From accessing data to running a data cleanse, here is where you will find the answer.
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FR My Account (new platform)
Having trouble logging in? Forgotten your password? You will find everything relating to your account and the answers to basic queries.
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FR FAQs (new platform)
Find an answer quickly to the most common questions on anything to do with your account or our products.
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FR API & Integrations (new platform)
Need some technical help on integrated data, APIs or any of our Apps? We will have the answer here or our dedicated Enterprise Solutions Support Team can help you.
FR Credit & Risk (old platform)
Company Credit Report
- Searching for a French Company
- What's inside a Company Credit Report ?
- How to view an online International Business Report
- How to arrange a Fresh Investigation for a report in an offline country
- Can't find an International company in our database ?
Company Monitoring
- How to access the Monitoring dashboard from Creditsafe
- How to monitor a company
- The Monitoring Menu explained
- A guide to the Monitoring Home Tab
- A guide to the Monitoring Portfolios Tab
Debt Collection
Compliance
FR Sales & Marketing Data (old platform)
FR My Account (old platform)
FR Billing (old platform)
FR FAQ's (old platform)
Consumer Credit Reports
- Why should I use a Company Credit Report?
- How do you indicate if a company is creditworthy?
- Can I see a sample report before I buy one?
- Are your credit reports endorsed by any credit insurers?
- Can my company’s rating or limit be changed if we provide additional information?
Sales & Marketing Data
- Can I buy data on companies I want to target for marketing campaigns ?
- Can I use a prospect data list more than once?
- What criteria can I use to search for prospects ?
- I have access to 3,000 prospects, but my prospect search comes back as 8,000. How can I see them all ?
- Can I buy email addresses ?
International Credit Reports
Debt Collection
3D LEDGER
- Can anyone provide payment information ?
- Does your payment information cover Europe ?
- How is payment data going to benefit my company ?
- How do you stop false payment data being added ?
- What is 3D LEDGER?
Integration / API
My Account
- I have forgotten my password
- How do I add a product to my account ?
- How do I contact you ?
- I am interested in your services, who do I contact ?
- How do I print and/or save a company report ?
GDPR
- Do you store and process the data we send ?
- What do you use the data for ?
- Where is your data kept?
- Is this processed outside EU?
- Do you have the ability to erase data, 'be forgotten' or 'opt out' ?
FR API & Integration (old platform)
FR Credit & Risk (new platform)
Company credit reports
International company credit reports
- How do I view an instant International Credit Report?
- Can't find an International company in our database?
- How much do your International Credit Reports cost?
- What data is available in each country?
- How to arrange a Fresh Investigation for a report in an offline country ?
Company monitoring
- How to monitor a company
- The Monitoring Menu explained
- A guide to the Monitoring Home Tab
- How to create a new Monitoring portfolio
- How to upload a list of companies to a Monitoring portfolio
Debt collection
FR Compliance (new platform)
FR Sales & Marketing Data (new platform)
FR My Account (new platform)
My Account Details
- My account details
- How do I add a user to my Creditsafe account ?
- Data Subject Request (GDPR)
- Subject Access Request (SAR)
- How important is it to read the terms and conditions before agreeing my contract ?
Logging In
My Subscription
Contact
Payment Methods
Termination of my Account
FR FAQs (new platform)
Company Credit Reports
- Why should I use a Company Credit Report?
- Have a question on your company report?
- How do you indicate if a company is creditworthy ?
- Can I see a credit report before I buy one ?
- How do I print and/or save a company report?
Compliance Alerts
- What are Compliance Alerts?
- Why have you added Compliance Alerts to business reports?
- Why is there an alert/possible match against my name?
- What is the value of Compliance Alerts if they only tell me if a company has possible hits/warnings without telling me if it’s OK/NOT OK to do business with the company in question?
- I clicked on the alert, but it navigated me to a screen that shows no results. Is there a difference between the checks done in Protect compared to that in Compliance Alerts?
Sales & Marketing Data
- How often is the company data updated?
- Do you have a list of all the criteria available to refine my lead list?
- Can existing customers or selected businesses be excluded?
- Is there a minimum and maximum number of records that can be downloaded?
- In what formats can the data be downloaded?
Trade Payment Information
- Can anyone provide payment information?
- How do I join the Trade Payment Data Program and what are the benefits?
- Does your payment information cover Europe?
- How is payment data going to benefit my company?
- How do you stop false payment data being added?
Integration / XML
GDPR
- Do you store and process the data we send?
- What do you use the data for?
- Where is your data kept?
- How long do you retain your data for?
- Is this processed outside EU?
Bulk Data
Debt Collection
New Creditsafe Platform
- How to be migrated from the old to the new platform ?
- Will this affect me as a customer?
- Are we losing any services or data?
- Will there be any service interruptions?
- Can I get training on how to use and find info on the new site?
FR API & Integrations (new platform)
Connect API
- Creditsafe Connect API Documentation
- Connect API Data Availability per Country
- Connect API Feature Availability per Country
- Connect API Data Dictionnaries
- Connect Monitoring Set Up Guide
Global Gateway API Documentation
Get Data API
New Salesforce Business Intelligence Plus App
- Business Intelligence Plus User Guide
- Business Intelligence Plus Installation Guide
- Why am I getting an authentication error message in Classic runtime?
- Why have I been logged out?
- How do I disable debug mode for Lightning Components?
Netsuite App
Sage 50 App
- Sage 50 App Product Gallery
- Sage 50 user guide & training videos
- How to view a company credit report within the Sage 50 App
- How to view a PDF credit report in Sage 50
- How to create a new Sage 50 customer record using the Creditsafe app